Customer Care Executive
3 months ago
**Key Responsibilities**
- **CRM System Management**: Administer and configure the CRM system (e.g., Salesforce, HubSpot), including workflows, permissions, and integrations.
- **Data Management**: Ensure accuracy of customer data and generate reports for insights into customer behavior and sales performance.
- **Customer Engagement**: Develop strategies to improve customer satisfaction and retention based on CRM insights.
- **Technical Support**: Provide system support and training for users and resolve technical issues.
- **Security & Compliance**: Ensure CRM data security and compliance with privacy regulations (e.g., GDPR).
**Technical Skills Required**:
- Proficiency in CRM platforms (Salesforce, HubSpot, etc.).
- Experience with automation tools, workflows, and CRM integrations.
- Data management skills, including reporting and SQL knowledge.
- Familiarity with APIs and integration tools (Zapier, MuleSoft).
- Knowledge of data privacy and CRM security protocols.
**Qualifications**:
- Bachelor’s degree in IT, Business, or related field.
- 3 to 8 years of experience in CRM management or administration.
Pay: ₹250,000.00 - ₹350,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Support: 5 years (preferred)
Work Location: In person
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