Cse (Customer Support Executive)
3 weeks ago
Job Overview:
- Responsible for effectively, efficiently and promptly responding to customer inquiries,
- Collect, direct the questions, complaints and issues from customers to the relevant
departments to get them answered and solved in a timely manner.
**Responsibilities**:
manner.
- Identify customer needs and provide appropriate solutions or alternatives.
- Assist customers with product information and technical support.
- Handle and resolve customer complaints, escalating issues when necessary.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other teams to ensure seamless customer experiences.
- Provide feedback on customer concerns and suggestions to improve products and
services.
- Stay updated on product knowledge and company policies.
**Requirements**:
- Proven experience in customer support or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and composed under pressure.
- Empathetic and patient attitude towards customers.
Pay: ₹18,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Indore, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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