Customer Care Executive

3 weeks ago

Indore Madhya Pradesh, India One clickk solution Full time

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our valued customers. You will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a positive attitude, and the ability to work well in a fast-paced and dynamic environment.

**Responsibilities**
- Make outbound calls to prospective customers to promote our products and services
- Engage with customers to identify their needs and preferences and provide relevant information
- Generate sales leads by effectively pitching our offerings and persuading customers to purchase
- Handle incoming calls from customers, respond to inquiries, and provide assistance
- Maintain accurate and up-to-date customer records in our database
- Follow up with customers to ensure customer satisfaction and address any concerns
- Address customer inquiries and provide accurate and timely responses.
- Resolve customer issues and ensure complete customer satisfaction.
- Escalate complex issues to the appropriate department for further resolution.
- Maintain a high level of product and service knowledge to effectively assist customers.
- Collaborate with internal teams to ensure prompt and accurate resolution of customer issues.
- Proactively identify opportunities to improve customer satisfaction and recommend process improvements.

**Requirements**:

- High school diploma or Graduation
- Proven experience in Customer Care Executive is preferred
- Excellent communication skills, both written and verbal
- Friendly and outgoing personality with exceptional customer service skills
- Strong listening and problem-solving skills
- Job Description
- Process Inbound outbound & Voice process

Customer Service Responsibilities
- Resolving customer complaints brought to your attention.
Manage large amounts of incoming & Outbound phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
communication...
Customer Support Executive Requirements:
Excellent interpersonal and oral communication skills
Computer skills.
HS Passed
Language Known: English, Hindi
Fresher or Experience minimum 03 month

Offered:
20,180 Stpiend for Freshers

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you on Notice period and duration?
- It is office work so are you comfortable relocating?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Location**:

- Indore, Madhya Pradesh (preferred)

Work Location: In person

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