Supervisor - Food & Beverage Service

2 weeks ago

Mumbai, India Radisson Mumbai Andheri MIDC-Food & Beverage Full time

**Title**:
Guest Service Supervisor

**Department**:
Food & Beverage Service

**Reports To**:
Director of Food & Beverage

**Effective Date**:
**Purpose**:
Assists in managing the stewarding department to maintain the cleanliness and sanitization of all food and beverage outlets, kitchen, dinnerware, and food and beverage equipment. Manages setup and takedown of select kitchen and outlet areas.

**CONSTITUENTS**
- Guests
- Employees
- Vendors
- Local Community

**INDICATORS OF SUCCESS**
- Sufficient supplies of dishware, glassware and pots and pans for food and beverage service.
- Cleanliness of kitchen and cafeteria areas at or above Brand standards.
- Smooth and efficient operation of Steward Department.

**AREAS OF RESPONSIBILITY**

Assists in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group’s overall mission, vision values and strategies
- Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly.
- Assists executive committee in establishing stewarding budget
- Maintains controls to guard against theft and waste

Ensures smooth operation of kitchen department
- Directs cleaning of floors and work surfaces daily
- Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost
- Trains staff on use of dishwashing and other cleaning equipment and processes
- Ensures trash is removed promptly

Maintains supplies and equipment for cafeteria and Food and Beverage Department
- Maintains levels of Stewarding stock, makes requisitions and obtains approval as needed
- Assures proper distribution and storage of supplies
- Monitors supply of clean dishware, glassware, pots and pans
- Takes steps to ensure kitchen and restaurant have needed supplies
- Checks cleaning equipment daily and reports any problems to maintenance department for repair
- Researches new products and supplies and works with vendors to test and make recommendations to management
- Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary

Develops and implements strategies and practices which support employee engagement
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures
- Attends work on time as scheduled
- Follows hotel grooming and hygiene standards
- Minimises safety hazards by following all safety rules and procedures
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate
- At all time projects a favourable image of Brand to the public

***

**REQUIREMENTS**
- High school diploma required, bachelor’s degree in hospitality preferred
- Minimum one-year experience in hotel/restaurant food and beverage
- Excellent oral and written communication skills
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Able to resolve conflicts with guests, supervisors and employees
- Able to multitask and work well under pressure

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