Guest Service Associate

2 weeks ago


Mumbai, India Radisson Mumbai Andheri MIDC-Food & Beverage Full time

**CONSTITUENTS**
- Guests
- Employees

**INDICATORS OF SUCCESS**
- Financial (Outlet, Revenue, Average Check).
- Customer Satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review).

**AREAS OF RESPONSIBILITY**

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

- Presents menus, suggests cocktails and/or daily specials.
- Exhibits knowledge of all items on the menu and wine list.
- Takes order.
- Prepares order for presentation to guest.
- Replenishes water.
- Makes and pours coffee for the customers.
- Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
- Processes customer restaurant bills promptly and accurately.
- Cleans tables, chairs and floor area.
- Resets table quickly.
- Polishes silverware and folds linen.
- Check the overall condition of the dining room, ensuring its readiness for customers.
- Assists service team as necessary to meet or exceed guest expectations.
- Log book and reservations must be read at the beginning of each shift.
- Possesses a valid liquor card at all times.
- Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
- Informs supervisor/manager of any customer dissatisfaction.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

- Attends work on time and as scheduled.
- Follows hotel grooming, hygiene and dress standards.
- Minimise safety hazards by following all safety rules and procedures.
- Refrain from personal conversations with other employees at the main entrance.
- Fill out time sheet on the completion of each shift and have supervisor co-sign.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all time projects a favourable image of Brand to the public.

**REQUIREMENTS**
- 1 year experience in hotel food and beverage
- High school diploma is preferred
- Excellent oral and written communication skills
- Collaborate effectively with other hotel employees and managers to ensure teamwork
- Ability to multitask and work well under pressure

INDHOTEL



  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...


  • Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate exp: - Fresher package: - 22k communicate with guests with good manner **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bandra East, Mumbai,...


  • Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate experiance : frescer skill: - Good english communication required from Hostel management sector. **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's...


  • Mumbai, Maharashtra, India FINESSE STAFFING Full time

    **Hiring for the position of Guest Service Associate with a leading Hospitality & Retail Industry in India.** **Job Description: - ** **Meet & Greeting the Guest** **Assist guests regarding menu items in an informative and helpful way** **Follow outlet policies, procedures and service standards** **Have knowledge of beverage lists and...


  • Bandra West, Mumbai, Maharashtra, India PVR INOX Limited Full time

    Service Associates - Full timer Job Purpose: Serves customers by providing product and service information; resolving product and service problems. **Duties**: - Servicing guests in Restaurant, Box Office & Auditorium - Greeting and registering the guest - Deliver outstanding customer service to our guests - Must have the ability to multi-task - Should be...


  • Mumbai, India Novotel Mumbai International Airport Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Mumbai, Maharashtra, India AccorHotel Full time

    **Unternehmensbeschreibung** Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s....


  • Mumbai, India Accor Full time

    Company Description Job Description The Guest Service Associate- Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.  All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the...


  • mumbai, India Accor Full time

    Company DescriptionJob Description The Guest Service Associate- Front Office is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty.  All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the...


  • Mumbai, India Saya Grand Full time

    Ensure to provide proficient and professional Food Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by greeting them as per the standards. - Any matter which may affect the interests of **hotel **should be brought to the attention of the Management - Respond to customer queries by resolving issues in a...


  • Mumbai, India NOVOTEL Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Mumbai, India cafe and cake Full time

    **Making and serving coffee to **a **guest** **Taking orders at the counter and making **bills**.** **suggesting **the right **products to the guests** **proper packing and dispatch of the products for dine-in,**takeaway, **and online delivery orders** **using POS system in the shop to take both direct and online orders and communicating them to the...


  • Mumbai, India ibis Mumbai Vikhroli Full time

    Company Description Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making...


  • Bandra East, Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...


  • Mumbai, Maharashtra, India True Fit Gourmet Full time

    Job Title: Guest Relationship Associate (Female) - True Fit Gourmet Cafe, Bandra **Responsibilities**: Welcome and greet guests in a warm and friendly manner upon arrival. Assist customers in choosing menu items, providing detailed information about dishes and specials. Take and accurately process customer orders through the POS system. Ensure a clean...


  • Mumbai, India Bastian Hospitality Pvt Ltd Full time

    **Job Purpose**:To provide a warm, friendly, and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. **Reports to**:Restaurant/Bar Manager **Department**:Food & Beverage **Key Duties and Responsibilities**: - Assist in creating a warm and...


  • Mumbai, India TwentySeven Bakehouse Full time

    Previous experience as a Guest Relations Executive - Familiarity with hospitality industry standards - Proficiency in English; knowledge of additional languages is a plus - A customer-oriented and professional attitude - Address grievances issues and inform Guest Relations Manager as and when required. **Salary**: ₹12,000.00 - ₹15,000.00 per...


  • Mumbai, India Radisson Mumbai Andheri MIDC-Food & Beverage Full time

    **Title**: Steward **Department**: Food and Beverage **Reports To**: Restaurant Supervisor **Effective Date**: **Purpose**: To create 100% Guest satisfaction by delivering food and beverage service to restaurant guests. **CONSTITUENTS** - Guests - Employees **INDICATORS OF SUCCESS** - Financial (Outlet, Revenue, Average Check). - Customer Satisfaction...


  • Mumbai, India Novotel Mumbai Juhu Beach Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • mumbai, India Accor Full time

    Company DescriptionJob Description Main Duties: Financial Carry out routine inventories of linen, amenities and minibar supplies as instructed by team leaders. Ensure no wastage / spoilage of supplies and amenities Use of all equipment in a correct manner to prevent any damage Operational Carry out assigned duties as per operational...