Service Controller

7 months ago


Bengaluru Karnataka, India Eveez TravelTech Experiences P. Ltd. Full time

**Job Title: Service Controller**
**Exp: 2+yrs**
**Location: Bangalore**

**Job Summary**:
The Service Controller is responsible for coordinating and overseeing the service operations within the company. This role involves managing service schedules, dispatching service technicians, ensuring timely completion of service requests, and maintaining high levels of customer satisfaction.

**Key Responsibilities**:

- Schedule and dispatch service technicians to customer sites.
- Monitor service progress and ensure timely completion of all service requests.
- Coordinate with customers to schedule service appointments and follow up on service

delivery.
- Handle customer inquiries and complaints promptly and professionally.
- Ensure high levels of customer satisfaction by providing accurate information and

resolving issues effectively.
- Maintain communication with customers regarding service status and updates.
- Process service orders, invoices, and related paperwork.
- Collaborate with the service team to ensure efficient workflow and resource allocation.

**Qualifications**:

- Associate's or Bachelor's degree in Business Administration, Operations Management, or

related field (preferred).
- Minimum of 2 years of experience in a service coordinator or dispatcher role.
- Excellent organizational and time-management skills.
- Strong communication and interpersonal abilities.
- Proficiency in using service management software and MS Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9311096163



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