After Market Services

2 months ago

Gurgaon, India HILTI Full time

**What's the role?**:
We are a very dynamic team working in a very dynamic environment, so expect to be involved or lead many impactful initiatives that will challenge your comfort zone and help you grow faster This, simultaneously you bring more structure, process, and planning to our scope.

**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

**What does the role involve?**:
The purpose of the role is to lead productivity and process improvement projects aligned with business initiatives. Provides expert input into definition of global standards to optimize business processes. Implements global processes while making local adjustments as needed.

**Key Responsibilities & goals**:

- You’ll be responsible for the creation and implementation of Aftermarket Services processes and projects on Operations, Customer Experience, Customer Development (inc. Sales) and People, at least across 3 South Asia-Pacific countries.
- This means driving initiatives, continuous improvement, coordinate/implement SAP system releases and train people and troubleshooting.
- You’ll lead and collaborate with global, regional and local colleagues from multiple departments (e.g. Marketing, Sales, Channels, Finance, etc) at different seniority levels (from Executive Management to operational colleagues).
- The role is hybrid, as face-to-face time is fundamental with relationships and understanding and leading our Operations

Hilti India is ranked 16th by Great Place to Work in 2023.

**What do we offer?**:
Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.

**What you need is**:

- Good business acumen, to identify and implement good ideas across business areas and Customers. Ideally with relevant experience from across different roles, geographies and functions
- Very good communication skills, to engage different levels of our matrix-like organisation and geographies. Ideally, with good knowledge of MS Powerpoint
- Demonstrated project management and continuous improvement mindset and skills. Ideally, with good SAP understanding.
- Strong Customer and Operations orientation, to leverage Operations to drive Customer Experience and Development. Ideally developed in an industrial environment and Customer contact
- Strong orientation to deliver impact through others and self, together with ambition to grow in responsibility. Ideally coming from across different roles, geographies and functions.

**Why should you apply?**:
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.

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