Sales Support Agent

3 weeks ago

Thane, India STREAMLINE SOLUTIONS Full time

**JOB DESCRIPTION**

**Role**

**Sales Support Agent (CRM)**

**Location**

Thane, Mumbai

**Shift**

Night Shift (2:30 AM to 10:30 AM)

**Timeline**

Immediate

**About Streamline Solutions**

Streamline Solutions a well-established Accounting Back office based out of Thane, Mumbai having both domestic & international clients, with 20+ years’ experience in in Accounting & Outsourcing.

**About the Client**

Our Client is a leading hospitality company in Oceania Region with 40+ years of association with global hotel brands including IHG, Accor & Hilton.

Their investment & expertise range from Construction, Ownership & Management of diverse hospitality assets such as Hotels, Event Centres, Serviced & Residential Apartments.

**About the Role**

The primary responsibility of the Sales Support Agent will be to capture and manage all sales-related opportunities and interactions in our CRM software Delphi® (Sales & Catering Event Software)

You will work closely with the sales team, gathering relevant information, updating records, and maintaining data integrity within the CRM system. Your exceptional attention to detail and ability to effectively document sales activities & retrieve the relevant information quickly will play a vital role in our sales success and customer relationship management.

**KRAs**

**Sales Support**
- Capture and document all event and catering sales-related opportunities, leads, and interactions in the CRM system.
- Ensure accurate and timely data entry of customer details, event specifications, and sales progress updates.
- Track and monitor the status of event and catering sales opportunities from initial inquiry to final closure.
- Collaborate with the sales team to gather necessary information such as event requirements, budgets, and client preferences.
- Flag any essential but missing information for the opportunities.
- Prepare and distribute sales proposals, contracts, and other relevant documents to clients as required.
- Provide basic MIS on the Sales funnel.
- Support the sales team in administrative tasks, including managing calendars, scheduling appointments, and organizing sales materials.
- Draft, maintain and update contracts.

**Required**:

- Proven experience in sales support, preferably in the events or catering industry.
- Proficiency in using Delphi® or other CRM software and other sales tools.
- Strong attention to detail and accuracy in data entry and documentation.
- Effective communication and interpersonal skills to collaborate with clients and internal teams.
- High level of professionalism and commitment to delivering exceptional customer service.
- Willingness to work in the night shift.

**Preferable/Beneficial**:

- Expert knowledge of Delphi® or similar CRM/Salesforce software.
- Exposure to PMS (Property Management System) such as Opera, OnQ, RMS, Amadeus, IDS, WinHMS, Skytouch etc.
- Hotel Management Graduates open to learn & support back office and business development activities.

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years you have worked on a sales support role or as a CRM agent?
- Please mention your location (place of residence) in the city.

Shift availability:

- Night Shift (required)

Expected Start Date: 20/07/2023

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