Customer Support Executive

1 month ago


Surat, India IdeaMasters Services Pvt. Ltd Full time

**Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Requirements**:
1. Excellent communication skills

2. Fluent in Hindi, Gujarati and English

2. Patient, Hardworking and Punctual

**Benefits**

1. Environment of growth and positivity

2. Paid leaves

3. Training will be provided



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