After Sales Support

2 weeks ago


Delhi Delhi, India Harold Electricals Full time

Profile;
- After Sales support (Customer Care)

Company: Harold Electricals - Nation's Fastest Growing Luxury Lighting Decor D2C Brand

Job Location: Delhi, Kirti Nagar/Mayapuri

About Us:
Harold Electricals is a leading luxury lighting decor direct-to-consumer brand, known for its exquisite designs and unparalleled customer service. As pioneers in the industry, we are committed to delivering innovative solutions and creating memorable experiences for our customers.

Position Overview:
**Responsibilities**:
Listen attentively to customers to understand the nature of their issues and provide accurate and efficient solutions.

Coordinate with the backend team to address customer queries, complaints, and technical issues effectively.

Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Follow up with customers to ensure their issues have been resolved satisfactorily and provide additional assistance as needed.

Collaborate with other departments such as sales, logistics, and product development to enhance the overall customer experience.

Stay up-to-date with product knowledge and industry trends to provide informed assistance to customers.

Assist in developing and implementing strategies to improve after-sales support processes and procedures.

**Requirements**:
Bachelor's degree or equivalent work experience.

Proven experience in customer service or after-sales support role, preferably in the retail or e-commerce industry.

Exceptional communication skills, both verbal and written, with proficiency in English.

Strong problem-solving abilities and a customer-focused mindset.

Ability to work efficiently in a fast-paced environment and multitask effectively.

Excellent organizational skills with attention to detail.

Proficiency in using customer service software, CRM systems, and other relevant tools.

Ability to remain calm and professional under pressure.

Flexibility to work occasional evenings or weekends, if required.

Why Join Us:
Opportunity to be part of a dynamic and rapidly growing company in the luxury lighting decor industry.

Competitive salary and benefits package.

Collaborative and inclusive work environment.

Ongoing training and development opportunities.

Chance to make a meaningful impact and contribute to our continued success.

If you are passionate about delivering exceptional customer service and thrive in a challenging yet rewarding environment, we would love to hear from you Please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for this role.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Day range:

- Monday to Friday

Shift:

- Day shift

Travel requirement:

- No travel

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**

+91 8826097894

Expected Start Date: 20/05/2024


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