Network Support Executive
5 months ago
**Process - Technical Support(US Process Voice)**
**MUST BE GRADUATE**
**Location - Gurgaon**
**Work from Office**
**Immediate Joiner**
**5 days working**
**Rotational shifts(Night + Day)**
**Excellent English speaking ( Voice Process)**
**Roles & Responsibilities:
- **
- **Acts to support the project team, as needed, tracking tasks and reporting progress.**:
- **Analyzes users' requests and user remote support to troubleshoot and analyze issues faced by customers.**:
- **Performs successful and timely execution of tasks related to new projects, enhancements, and processes.**:
- **Delivers quality reports by analyzing and testing data, escalating issues as required to troubleshoot errors, and ensure valid information.**:
- **Be well-versed in handling technical queries for the specific product(s).**:
- **Learns about competing products and be aware of the market landscape**:
- **Works closely with the product as well as Client Facing Teams to achieve the overall objective of customer happiness.**:
- **Other projects and duties as assigned.**
**Requirements**:
- **Detail-oriented and committed to a high level of accuracy.**:
- **Excellent oral communication skills and listening skills.**:
- **Good interpersonal and consultative skills.**:
- **Demonstrated ability to manage multiple projects and competing priorities simultaneously.**:
- **Ability to analyze vague data inquiries and clarify specific tasks, next steps, and deliverables.**:
- **Excellent root cause analysis skills and problem-solving.**:
- **Problem analysis and impact analysis of the issues reported.**:
- **Experience with metrics gathering, tracking, and reporting.**:
- **Maintain good professional relationships with counterparts of engineering and Product Specialist departments.**:
- **Strong SQL skills for data analysis and report generation as per business requirements**:
- **Solving the technical queries which are escalated from the clients**
**Salary - 28K - 32K in hand**
**Experience**:
- **Technical support: 6 monthS MANDATORY**
Contact -
8800481129
Pay: Up to ₹30,000.00 per month
Day range:
- Monday to Friday
Shift:
- Night shift
- Rotational shift
- US shift
Application Question(s):
- Do you have 6 months or more experience ?
- Do you have your all experience documents?
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (preferred)
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