Network Support Executive

5 months ago


Gurugram Haryana, India Cubnet Services Full time

**Process - Technical Support(US Process Voice)**

**MUST BE GRADUATE**

**Location - Gurgaon**

**Work from Office**

**Immediate Joiner**

**5 days working**

**Rotational shifts(Night + Day)**

**Excellent English speaking ( Voice Process)**

**Roles & Responsibilities:

- **
- **Acts to support the project team, as needed, tracking tasks and reporting progress.**:

- **Analyzes users' requests and user remote support to troubleshoot and analyze issues faced by customers.**:

- **Performs successful and timely execution of tasks related to new projects, enhancements, and processes.**:

- **Delivers quality reports by analyzing and testing data, escalating issues as required to troubleshoot errors, and ensure valid information.**:

- **Be well-versed in handling technical queries for the specific product(s).**:

- **Learns about competing products and be aware of the market landscape**:

- **Works closely with the product as well as Client Facing Teams to achieve the overall objective of customer happiness.**:

- **Other projects and duties as assigned.**

**Requirements**:

- **Detail-oriented and committed to a high level of accuracy.**:

- **Excellent oral communication skills and listening skills.**:

- **Good interpersonal and consultative skills.**:

- **Demonstrated ability to manage multiple projects and competing priorities simultaneously.**:

- **Ability to analyze vague data inquiries and clarify specific tasks, next steps, and deliverables.**:

- **Excellent root cause analysis skills and problem-solving.**:

- **Problem analysis and impact analysis of the issues reported.**:

- **Experience with metrics gathering, tracking, and reporting.**:

- **Maintain good professional relationships with counterparts of engineering and Product Specialist departments.**:

- **Strong SQL skills for data analysis and report generation as per business requirements**:

- **Solving the technical queries which are escalated from the clients**

**Salary - 28K - 32K in hand**

**Experience**:

- **Technical support: 6 monthS MANDATORY**

Contact -
8800481129

Pay: Up to ₹30,000.00 per month

Day range:

- Monday to Friday

Shift:

- Night shift
- Rotational shift
- US shift

Application Question(s):

- Do you have 6 months or more experience ?
- Do you have your all experience documents?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)



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