Visa Assistant

6 months ago

Mumbai Maharashtra, India U.S. Embassy & Consulates in India Full time

**Hiring Path**:

- Open to the public

**Who May Apply/Clarification From the Agency**:
For USEFM - FP is 07. Actual FP salary determined by Washington D.C.

For local/host country nationals, starting salary will be determined on the basis of qualification and experience, and/or salary history.

All Interested Applicants / All Sources

**Security Clearance Required**:
Public Trust - Background Investigation

**Appointment Type**

Permanent

**Appointment Type Details**:
**Marketing Statement**:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

**Summary**:
The work schedule for this position is:

- Full Time (40 hours per week)

**Supervisory Position**:
No

**Relocation Expenses Reimbursed**:
No

**Travel Required**:
Not Required

Duties

The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties in accordance with the NIV unit's standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross-trained to function in any role as required by visa demand and scheduling.

Qualifications and Evaluations

**Requirements**:
**Key Requirements**:

- Completion of two years of college or university studies is required.
- Minimum of 2 years of work experience is required. (See Experience section)
- Fluent in English, Hindi & Tamil/Telugu/Malayalam language.(See Lang sec.)
- Please attach all required documents to avoid automatic disqualification.

**Education Requirements**:
**Evaluations**:
**LANGUAGE**: Fluency in English (speaking, reading, and writing) is required. Fluency in Hindi & (Tamil OR Malayalam OR Telugu) (speaking) is required. This may be tested.

**Level 1 (Basic)**:Examples: Basic greetings, phrases, numbers and signs.

**Level 2 (Limited)**: Examples: Directions, simple questions.

**Level 3 (Good Working Knowledge)**:Examples: Conversations about familiar topics, complex documents.

**Level 4 (Fluent)**:Examples: Infer nuanced meaning from complex documents.

**Level 5 (Translator)**: Examples: Certified professional translator in this language.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

**Qualifications**:
All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

**Benefits**:
**Agency Benefits**:
Locally Employed Staff, including Members of Household (MOHs) and Third-Country Nationals (TCNs) working at the U.S. Consulate General in Mumbai may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

**Other Information**:
The U.S. Consulate General Mumbai values a workforce of different backgrounds, cultures, and viewpoints. We strive to create a welcoming environment for all. We encourage applicants from diverse backgrounds to apply.

For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

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