Customer Relationship Executive
3 weeks ago
Resolve customer concerns: Attempt to resolve customer concerns as quickly as possible
- Create complaint response reports: Create reports that include SLA performance, quality, trends, and corrective actions
- Manage workload: Ensure the team and vendors are adequately staffed with the right resources to respond to complaints
- Set goals: Set goals for the team and motivate specialists to accomplish them
- Plan strategically: Meet with managers in the organization to plan strategically
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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