Customer Relationship Executive

2 weeks ago


Calicut, India Hortus ventures pvt ltd Full time

Job Title: Customer Relationship Executive

**Job Description**:
Role Overview: A Customer Relationship Executive is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty. They serve as the primary point of contact between the company and its customers.

Key Responsibilities:
Customer Interaction:
Ensure timely and professional responses to customer queries and complaints.

Customer Support:
Provide exceptional customer support by understanding customer needs and finding solutions.

Assist customers in navigating products or services, troubleshooting problems, and guiding them through the purchasing process.

Relationship Building:
Build and maintain positive and long-lasting relationships with customers.

Act as a liaison between the customer and the company to convey feedback, suggestions, and concerns.

Issue Resolution:
Identify and resolve customer issues, complaints, or escalations promptly and effectively.

Collaborate with other departments to ensure timely issue resolution.

Customer Feedback:
Gather customer feedback and insights to help the company improve its products, services, and overall customer experience.

Sales Support:
Assist in identifying upselling or cross-selling opportunities to increase revenue.

Qualifications:

- Bachelor's degree or above
- Freshers can also apply

Excellent communication and interpersonal skills.

Patience and the ability to remain calm under pressure.

Problem-solving and decision-making abilities.

Sales skills and the ability to recognize opportunities for revenue growth.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8086999903
Expected Start Date: 10/09/2023



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