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Remote Desktop Support
7 days ago
Country/Region: IN- Requisition ID: 8391- Work Model:
- Position Type:
- Salary Range:
- Location: INDIA - MUMBAI - BIRLASOFT OFFICE**Title**:Remote Desktop Support**:
- Description:
- Handling tickets which are required onsite support
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Incident management, change management and problem management
- Working knowledge and support of SAP, Microsoft, software & hardware and Networking.
- Knowledge of Networks.
Knowledge of AD, DNS, DHCP, Cloud backup
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