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Customer Service Executive
6 days ago
**Company Overview**:
**Key Responsibilities**:
2. **Problem Resolution**: Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
4. **Sales Support**: Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.
5. **Documentation**: Maintain accurate and detailed records of customer interactions and transactions.
6. **Collaboration**: Work closely with cross-functional teams to ensure a cohesive and positive customer experience.
**Qualifications**:
1. Minimum of 6 months of experience in customer support or sales.
2. Excellent communication skills, both written and verbal.
3. Strong problem-solving abilities and attention to detail.
4. Customer-centric mindset with a passion for helping others.
5. Ability to work in a fast-paced environment.
6. Basic computer skills and familiarity with CRM systems.
**Benefits**:
- Competitive salary
- Health and dental insurance
- Career growth opportunities
- Positive and vibrant work environmen
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service/Sales: 1 year (required)
**Language**:
- English (required)
- Malayalam (required)
Work Location: In person
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