Customer Service Agent

4 weeks ago

Gurgaon, India Webhelp Full time

If you’re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine We’re looking for dynamic team players with a passion for people to provide voice process support to an international client from our Gurgaon offices.

You will need to be a fast learner and quick thinker, a people’s person with a genuine passion and flare for communication. This campaign requires you to speak telephonically to customers so along with a sparkling voice you'll also need to have empathy and be able to hear what is not being said when dealing with our customers. You’ll need to be quick thinking and able to multitask efficiently.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We want problem solvers and solution finders who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer’s expectations.

What you’ll be doing
- Working towards consistently achieving and exceeding set targets
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

What you’ll need
- Graduate
- Minimum 6 months experience working on an international campaign in a contact centre environment
- Excellent verbal communication skills
- Fluency in English spoken and written language
- Capable to do voice calling
- Attention to detail
- Availability to do night work and work shifts in a 24/7 environment
- Clear credit and criminal records

What we're offering
- Competitive salary starting from 375000 - 490000 INR
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
- Industry experience to boost your career

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers today.

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