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Sme Fsd Operations

5 months ago

Noida, India Tata Play Fiber Full time

**Job Information**:
Industry
- TelecommunicationsCity
- NoidaState/Province
- Uttar PradeshCountry
- IndiaZip/Postal Code
- 201301**Job Title: Area Service Incharge - FSD Operations**

Grade 5

**Function**

Field Service Delivery (FSD)

Business Locations

**% EFFORT or WEEKLY HOURS**

8 Hours per day & 6 days per week

Permanent

**REPORTS TO**

Area Service Manager - FSD Operations

**POSITION DETAILS**

To ensure complete end to end delivery of the Access Network and driving large partner and in-house teams for the execution of Outside Plant (OSP), Inside Plant (ISP) and In Building (IBD), Deployment & I&FR
- Responsible for end to end planning, designing and creating Quality Home pass for Tata Sky Broadband within defined TAT and SLA
- Operations and Maintenance (O&M) of POP Infra and OSP network thru partner teams
- Responsible for onboarding partner teams for OSP / IBD / INFR and O&M
- Responsible for DPR (Daily progress report) monitoring and Project management
- Responsible for First Time Right deployment, Acceptance test either directly or through third party agency, clearance of punch points within defined TAT
- Strict adherence to safety measures
- Attend and clear Fault repair or Service request arising out of Tata Sky Broadband network through partner teams within defined SLA and KPI's
- Responsible for upkeep and maintenance of IBD Network through partner teams
- Daily dashboard reporting, and MIS for Activations done, and Fault attended
- CPE recovery from time to time for the de-activated customers through partner teams as per defined TAT and KPI's
- Responsible for cross functional lead, support and follow up for customer related and all escalations if any

**Policy and Process Compliance**

1. Safeguard the organization’s processes and policies.

2. Strict adherence to SOP and the defined processes

3. Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols

4. Confirm your actions are compliant as per Information Security Policy

None

**Requirements**:
**QUALIFICATIONS**

**EXPERIENCE REQUIREMENTS**

4 - 7 years in functional domain

**EDUCATION REQUIREMENTS**

Bachelors

**BEHAVIOURAL COMPETENCY**
- Challenge Status Quo
- Analyze
- Put Customer First
- Chase Results
- Team Up
- Partner Well

**FUNCTIONAL COMPETENCY**
- Coordination & Operations
- Project Management
- Strategic Planning