Customer Support Associate
1 week ago
Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
**Job Types**: Full-time, Permanent
Pay: ₹9,080.77 - ₹21,892.79 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Morning shift
Supplemental Pay:
- Joining bonus
- Performance bonus
Work Location: In person
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