Jira Administrator

2 weeks ago

Bengaluru, India Zebra Technologies Full time

**Remote Work: No**

**Overview**:
**Responsibilities**: Responsibilities**:

- Analyzes, Administer, support, and maintains on a variety of SW Tool assignments that constitute a portion of a larger project
- Provide Engineering Tools & Process related end user support to internal engineers.
- Work with peers to identify area of improvement in Engineering Tools support.
- Document various support related knowledge base article for end users.
- Troubleshoot break fix issues for tool users when require.
- Process critical change requests for various engineering tools by following Change Request Management procedure.
- Provide fast resolution to the end users in daily basis.
- Proactively monitor Tools performance related alerts and take actions to mitigate issues.
- May require working on tools deployment and maintenance activities when require.
- Create procedural documentation for the SW Engineering Tools & Process Team.
- Communication with peers globally to discuss various issues and execute recommended solutions.
- Engage with end users to understand the requirement/use case/issue and provide resolution.
- Participate in various level of Tools feature testing when required.
- Work closely with IT in order to receive effective resolutions.
- Seeks out new tools to analyze and solve problems.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Receives general instructions on routine work, new projects or assignments

**Qualifications**:

- Bachelor’s degree or Diploma with equivalent work experience in software tools and systems environment.
- 3+ years of strong experience in Jira and Confluence administration.
- 2+ years of experience in Git/Github administration and end user support.
- 1+ years of experience in SonarQube or any code quality tooling administration and end user support.
- Good experience in administering any binary management tool is a plus.
- Moderate scripting knowledge with any of the scripting languages.
- Familiar with various operating systems including Windows Server, Linux variants and UNIX.
- Strong Developer support mind set.
- Strong Ideal Team Player attributes.
- Self-starter, self
- motivated, and self-managed on day-to-day tasks.
- Quick learning skill in a fast paced environment.
- Strong written, oral and presentation skills in English.
- Strong customer service communication.

**Qualifications**:

- U.S. Only:

- Bachelor's or Masters degree in an appropriate engineering discipline required
- Bachelors degree and 2+ years or Masters degree with no experience
- All other Regions:

- Bachelor's or Master's degree in an appropriate engineering discipline required
- 2+ years experience

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