Customer Success

3 weeks ago

Bengaluru, India My Cloud Crew Full time

**Company Description**

My Cloud Crew is a Talent as a Service provider that offers businesses access to a virtual remote team with specialized expertise in digital marketing, paid ads marketing, virtual assistance, financial control, and web development. Our innovative approach to workforce management empowers businesses to optimize their resources, making the most of specialized skills without the need for long-term commitments.

**Role Description**

The primary responsibility of this role will be:

- Understanding and continually monitoring the performance of all client’s Marketing Campaigns
- Notifying their direct report of any large changes in campaign performance
- Manually creating and sending monthly client marketing performance reports
- Responding to client support requests and assigning them to the relevant team members
- Arranging monthly client Zoom meetings
- Participating in client Zooms

**Responsibilities**:

- Monitoring client campaign performance against set benchmarks and taking ownership over the process of ensuring that our marketing team receive the right updates at the right time
- Create monthly marketing performance reports for clients and our marketing team, ensuring accuracy and attention to detail
- Setting up monthly marketing meetings with clients and taking notes, action items from meeting notes
- Conduct data entry tasks, such as inputting client information and updating databases, using Microsoft Excel
- Collaborate with other team members to ensure the timely completion of tasks
- Maintain records of completed tasks and ensure the confidentiality of client information
- Continuously improve data management and reporting processes to increase efficiency and accuracy
- Provide general administrative support as needed

**Requirements**:
**Qualifications**
- Bachelors degree in Marketing, Business or a relevant field
- Excellent command of the English language, with strong written and verbal communication skills
- Exceptional attention to detail and high level of accuracy
- Strong organizational skills and ability to prioritize multiple tasks effectively
- Ability to work independently with mínimal supervision
- Positive attitude and willingness to learn new skills and process
- Familiarity with marketing concepts and performance metrics is a plus
- Must be able to communicate confidently (including Zoom with camera on)

**Benefits**:

- Permanent Work from Home Set Up
- Paid Time-Off

Degree in marketing, business or a relevant field Excellent command of the English language, with strong written and verbal communication skills Exceptional attention to detail and a high level of accuracy Strong organizational skills and the ability to prioritize multiple tasks effectively Ability to work independently with mínimal supervision Positive attitude and willingness to learn new skills and processes Familiarity with marketing concepts and performance metrics is a plus Must be able to communicate confidently (including on Zoom with the camera on)

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