Design and Customer Experience

2 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Design Ops Associate - Employee Enablement**

You will fill a crucial need in our growing Design Operations team by enabling operational consistency in primary work-enabling functions. You will be afforded with responsibilities aligning to specific strategic and tactical projects and can work across a broad range of business areas and initiatives. You will have interaction across the group and involvement in projects that will directly impact our Design and Customer Experience team (DCE). You will collaborate and engage with Design Management & Operations (DMO) leads/employees and directly impact the efficiencies that can be gained for our operational functions.

**Responsibilities**:

- Drive successful hiring, recruitment, and onboarding of new team members
- Demonstrated ability and experience operating independently, with mínimal oversight
- Excellent ability to jump into a new environment and learn quickly
- Exceptional communication skills
- Proven ability to develop solutions to complex problems
- Team player who cares as much about the team's and members' success as they do their own

**Job Qualifications, Capabilities and Skills**
- 2-4 years of experience in operations/project management/business management with design, research, and leadership
- Experience in improving team collaboration and productivity through project management to change the way teams work.
- Ability and experience providing technical assistance to peers and navigating ambiguity
- Demonstrated ability to work as a team player.
- Professional curiosity to understand processes/systems and develop into a Subject Matter Expert
- Proficiency in MS Office Suite Products, specifically in Excel, PowerPoint and Outlook
- Some knowledge of JIRA and creating/editing dashboards in JIRA

**Preferred qualification, capabilities and skills**:

- Familiarity of JIRA and creating/editing dashboards in JIRA
- Proficiency in MS Office Suite Products, specifically in Excel, PowerPoint and Outlook

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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