▷ (High Salary) Customer Experience Expert

3 weeks ago


Mumbai, India Sodexo Benefits and Rewards Services Full time
Customer Experience Expert -Mumbai, Maharashtra, India.

Bringing Customer Experience to the next level, Strategy Product CX.

Your next challenge:

- Maps Customer Journey.- Defines Customer Journeys.- Identify key moments of truth and pain points.- Works on development of self-care with Digital and IT.- Cultivates innovation: Creating new and better ways for the organization to be successful.- Customer focus: Building strong customer relationships and delivering customer-centric solutions.- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.- Drives Results: Consistently achieves results, even under tough circumstances.

You’re a match :

- Expertise in Customer Journey mapping.- Expertise in Feedback Management methodology.- Digital and Artificial Intelligence awareness (chatbot, web platform, …).- Ability to build and follow Customer Experience Dashboard.- Proven experience >3 years leading innovative Customer Experience approach.- Experience in service B2B industry or possibly B2C.- BA degree and MBA preferred in business, economic, market research or numerate subject.

To get this challenge:

- Video call Discussion with TA Expert.- Video call Discussion with Customer Experience Director.- Video call Discussion/IN person with Country CEO- Video call Discussion with HRBP.

Your team

- Customer Experience Team

Your Location:

Preferred: Mumbai, Maharashtra, India

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