Customer Support Executive

3 days ago


Gurgaon, India ContactPoint 360 Full time

**Role Summary**:
**Responsibilities**:

- Handles queries from customers in a prompt and courteous manner.
- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.
- Researches and resolves customer issues, keeping accurate records of interactions.
- Escalates complex queries requiring a higher level of problem resolution to Supervisor.
- Maintains records of customer complaints and reports that information to the appropriate departments for correction.

**Job-Specific Experience, Education & Skills**

**Required**:

- A minimum of 1 year of customer service experience in travel/airline non-voice process.
- Excellent customer service skills (e.g., verbal, written, listening).
- Enthusiastic and willing to play an important role in helping to retain guests of Airlines.
- Typing speed of at least 30 WPM.
- Ability to organize and multitask to solve complex administrative challenges.
- Ability to navigate diverse challenges while resolving customer concerns.
- Ability and willingness to work weekends and holidays as needed.
- Strong Verbal and written communication skills.



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