Customer Support Executive

2 months ago


gurgaon, India Wayo Full time
At Wayo, we’re dedicated to delivering efficient, reliable, and tailored logistics solutions
to meet our customers' diverse needs. We are currently looking for Customer Support
Executives to join our Operations team in Gurgaon and Bangalore. This role involves
managing and coordinating daily dispatch activities, requiring strong attention to detail,
excellent communication skills, and the ability to work under pressure.
Location: Gurgaon & Bangalore
Responsibilities
● Schedule and coordinate dispatch activities for our fleet.
● Track and report dispatch metrics to higher management.
● Communicate with driver partners to ensure timely pick-ups and drop-
offs.
● Address and resolve any driver partner or customer complaints related to
assigned trips.
● Perform basic computer tasks as needed.
Qualifications & Requirements
● 1 to 3 years of experience in dispatch management or a related field
preferred.
● Excellent interpersonal and problem-solving skills.
● Ability to multitask and work effectively under pressure.
● Familiarity with Delhi & NCR geography (Gurgaon location) or Bangalore
(Bangalore location).
● Strong communication skills in both Hindi and English (for Gurgaon) or
Kannada (for Bangalore).
● Minimum qualification of Diploma or Graduation.
● Prior experience in a customer-facing role is preferred.
Additional Details
Willingness to work in rotational shifts and with rotational days off.

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