Customer Service Assistant

3 days ago


Pune Maharashtra, India ONN BIKES Full time

ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike’s mission of providing access to affordable, connected and sustainable mobility solutions for all.

**Roles and Responsibilities**:

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

**Skills required**
- Excellent communicator and a people-oriented person who enjoys teamwork and working in a collaborative environment
- Must possess strong customer service skills
- Excellent written and verbal communication
- Must have good negotiation skills
- Must be able to create good presentations
- Must have excellent interpersonal skills
- Must be detail-oriented and an active listener
- Ability to work under pressure
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively

**Salary**: ₹10,671.06 - ₹22,750.66 per month

**Benefits**:

- Flexible schedule

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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