![ONN BIKES](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
3 days ago
ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike’s mission of providing access to affordable, connected and sustainable mobility solutions for all.
**Roles and Responsibilities**:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
**Skills required**
- Excellent communicator and a people-oriented person who enjoys teamwork and working in a collaborative environment
- Must possess strong customer service skills
- Excellent written and verbal communication
- Must have good negotiation skills
- Must be able to create good presentations
- Must have excellent interpersonal skills
- Must be detail-oriented and an active listener
- Ability to work under pressure
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
**Salary**: ₹10,671.06 - ₹22,750.66 per month
**Benefits**:
- Flexible schedule
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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