Customer Relationship Officer
5 days ago
Hi,
Greetings from Warrior Tech Solutions.
**Role: Customer Relationship Manager/Executive (Service/Sales)**
**Location: Vashi, Navi Mumbai**
**Experience: Fresher - 5 Years**
**Notice: Immediate Joiners/Within 15 Days**
**Roles & Responsibilities**:
- Handle incoming customer calls with professionalism and empathy.
- Address customer inquiries, complaints, or service requests efficiently.
- Provide accurate information about products, services, and processes.
- Act as part of the Customer Response/Resolution Team to resolve issues promptly.
- Ensure customer satisfaction by delivering solutions within the defined timelines.
- Escalate unresolved or complex issues to the appropriate department.
- Guide customers on using self-service platforms such as apps or websites.
- Monitor and respond to queries from e-channels in a timely manner.
- Identify opportunities to enhance customer engagement and satisfaction.
- Provide feedback on customer interactions to improve processes and drive efficiency.
**Key Skills Required**:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to handle high-pressure situations with patience and professionalism.
Pay: ₹12,000.00 - ₹20,000.00 per month
Schedule:
- Monday to Friday
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Experience**:
- Total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 8015568995
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