Voice Process Auditor

2 weeks ago


Raipur Chhattisgarh, India DIVINE EMPIRE INDIA PVT. LTD. Full time

**Roles and Responsibilities**
- Quality audits for the entire Customer Relation team which would involve auditing the entire
- Customer Relation calls and providing feedback to telecallers.
- Team management skills are essential as the person would have to motivate and drive the team to deliver their KPIs.
- Develop process improvement procedures to improve operational efficiency.
- Analyze current process standards and metrics in order to provide solutions for improvements.
- Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
- Coordinate with Seniors to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
- Prioritize and implement process change requirements based on the critical project needs.
- Inform respective teams on process improvement and re-engineering strategies.
- Work with the team to recommend appropriate changes in process/approach.
- Prepare communication plans regarding process re-engineering for multiple stakeholders.
- Train and guide resources as needed.
- Update and maintain documentation on process improvements and process performance.

Skills and Knowledge
- 3-4 years experience as Voice Process Auditor
- Any Gradution
- Good communication skills with Proficiency in English & Hindi

Call centre / Telesales background required.

Pay: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)



  • Raipur, Chhattisgarh, India BenchmarkOne Full time

    Role - voice process auditor Location - Fafadih, Raipur chhattisgarh Salary - upto 25000 **Responsibilities**: - Quality Audits For The Entire Customer Relation Team Which Would Involve Auditing The Entire Customer Relation Calls And Providing Feedback To Telecallers. - Coordinate With Seniors To Develop Process. - Work With The Team To Recommend...


  • Raipur, Chhattisgarh, India G.F RECRUITMENT(CONSULTANCY) Full time

    Position**-Voice Process Executive( Fluent English)** Salary-**15,000 to 18,000** **Location - RAIPUR** **Experiences-1Yr** **Call- 9111092638 Provide account related information to the Customers. Create detailed business plans designed to attain predetermined goals and quotas Manage the entire sales cycle from finding a client to securing a...

  • Voices Process

    1 month ago


    Raipur, Chhattisgarh, India Great find recruitment Full time

    Position: VOICES PROCESS **(FLUENT ENGLISH)**: - location - Raipur - Experiences: 5 to 10ys - Salary:15,000 TO 20,000 - call: Aarti 9111092638 - **Responsibilities**: - Role & responsibilities - **English Fluency is a Requirement as all Tools, Communication, **Documentation, training, work are in English. - ** Skilled researcher and comfortable using a...

  • Stock Auditor

    1 month ago


    Raipur, India Prism Medicals & Pharmacy Full time

    Inventory auditors monitor and confirm inventory records to ensure the accuracy of the listed information. They review and analyze inventory paperwork, comparing it with actual stock or other records to discover any discrepancies. They may physically count items in stock. They may collaborate with warehouse, shipping, or other departments to compare...


  • Raipur, Chhattisgarh, India Hindkush infra ventures Full time

    Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. - Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. - Analyzing and reporting customer data to devise new strategies or update the existing ones - Making appointments...


  • Raipur, Chhattisgarh, India Great find recruitment Full time

    POSITION**:Stock Market Executive** Experiences - 2 to 3 Yrs Qualification: BE/B.TECH/ 10+2+3, Core Hardware and Networking Profile Location: Raipur **Salary**: 18,000 TO 20,000 Per Month Call-9111092638 1. Bank Reconciliation and other banking activities. 2.Making Entries in Tally Journal, Receipt & Payment. 3. Finalization & Preparing Balance...

  • Accounts Executive

    1 month ago


    Raipur, Chhattisgarh, India Great find recruitment Full time

    Position**:ACCOUNTS EXECUTIVE**: - location - Raipur - Experiences: 5 to 10ys - Salary:30,000 to 32,000 - call: Aarti 9111092638 - **Responsibilities**: - **GST & TDS PREPARATION & RETURN**: - **FINALIZATION OF ACCOUNTS**: - **BALANCESHEET**: - **ITR**: - **INCOME TAX**: - Financial Activities: - Financial Reporting: Prepare accurate and timely...

  • Commerce Fresher

    1 month ago


    Raipur, Chhattisgarh, India Great find recruitment Full time

    Position**:COMMERCE FRESHER**: - location - Raipur - Experiences: 5 to 10ys - Salary:8,000 TO 12,000 - call: Aarti 9111092638 - **Responsibilities**: - Role & responsibilities - **Fulfilling the below roles and responsibilities**: - Compile and analyse financial information in preparation for entry into various financial statements and accounting reports...

  • Quality Auditor

    1 month ago


    Raipur, India Profitment Full time

    Perform Daily/weekly/monthly quality assurance audits for call recordings of sales executives. - Assist in implementing changes or modifications to the Agents Quality Assurance evaluation process. - Provide management with timely reports documenting findings from the process audits that identify trends or opportunities for improvement. - Assist the...


  • raipur, India Technotask Bussiness Solution Full time

    Job Description DetailVacancy Type - PermanentDepartment - Customer ServiceDesignation - Customer Support AssociateProcess - Voice & Non Voice ( BPO)Client - Ajio / MeeshoLocation - RaipurNo. Of Vacancy - 35Last Date To Apply - 10th Apr,2023Eligibility CriteriaGood Communication Skills12th, Diploma or Graduation / Freshers18+ Year of AgeAny bachelor's...


  • Raipur, India Technotask Business Solutions Full time

    Job Description Detail Vacancy Type - Permanent Department - Customer Service Designation - Customer Support Associate Process - Voice & Non Voice ( BPO) Location - Raipur No. Of Vacancy - 200 Eligibility Criteria Good Communication Skills 12th, Diploma or Graduation / Freshers 18+ Year of Age Any bachelor's degree Good writing skills. He should...


  • Raipur, India Technotask Business Solutions Pvt. Ltd. Full time

    Good communication skills required in Odiya language. Handle customer's Queries/Complaints/requests Process - Khimji Jewellers Voice Process Evening Shift -General Shift, Rotational week off **Salary**: From ₹9,000.00 per month Schedule: - Day shift - Evening shift - Fixed shift - Flexible shift - Night shift Supplemental pay types: - Overtime...


  • raipur, India Bansal Metallics (India) Pvt. Ltd. BMPL Full time

    CRM for Automobile dealershipFull Job DescriptionTo ensure that Post sales follow up is done as per proposed timelineTo ensure that Voice of customer is recorded and entered in the system correctlyTo assist the Customer Relationship managerTo maintain weekly reports and share internally for solution analysisTo make a report of the delight parameters recorded...

  • Bpo Telecaller

    2 weeks ago


    raipur, India My Way Growth Trading Pvt Lmt Full time

    We are looking for 4 Bpo Telecaller Posts in Raigarh, Chhattisgarh, Raipur, Chhattisgarh, Mahasamund, Chhattisgarh, Bilaspur, Chhattisgarh, Inbound Customer Service, with deep knowledge in outbound calling, Domestic BPO, Voice Process, BPO Sales, Inbound Customer Service and Required Educational Qualification is : Higher Secondary, Secondary School, Diploma,...


  • Raipur, India Vodafone Idea Full time

    Job Req ID: 40783- Location: Raipur, IN- Function: Sales and Distribution- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Sr. Accountant )

    4 weeks ago


    raipur, India Paradise Placement Consultancy Full time

    Job Description: As Senior Accounts Executive , your responsibilities will involve implementing, maintaining effective accounting processes and manuals, internal controls, compliance, to ensure timely and accurate preparation and reporting of financial statements. Key responsibilities include: Implementing and follow best accounting...

  • Account Executive

    1 month ago


    Raipur, India STEEL WORK AND POWER PVT LTD Full time

    Job Tittle : Account Executive Location : Raipur Fulltime **Responsibilities**: - Processing daily employee claims: - Ascertain that the claim approvals are in accordance with the company’s norms. - Review the incoming claims compliance, ensuring they are submitted in a manner that is compliant with company standards, including the validation and...