Voice Process Auditor
2 weeks ago
**Roles and Responsibilities**
- Quality audits for the entire Customer Relation team which would involve auditing the entire
- Customer Relation calls and providing feedback to telecallers.
- Team management skills are essential as the person would have to motivate and drive the team to deliver their KPIs.
- Develop process improvement procedures to improve operational efficiency.
- Analyze current process standards and metrics in order to provide solutions for improvements.
- Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
- Coordinate with Seniors to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
- Prioritize and implement process change requirements based on the critical project needs.
- Inform respective teams on process improvement and re-engineering strategies.
- Work with the team to recommend appropriate changes in process/approach.
- Prepare communication plans regarding process re-engineering for multiple stakeholders.
- Train and guide resources as needed.
- Update and maintain documentation on process improvements and process performance.
Skills and Knowledge
- 3-4 years experience as Voice Process Auditor
- Any Gradution
- Good communication skills with Proficiency in English & Hindi
Call centre / Telesales background required.
Pay: ₹180,000.00 - ₹240,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 2 years (preferred)
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