Quality Auditor
2 months ago
Perform Daily/weekly/monthly quality assurance audits for call recordings of sales executives.
- Assist in implementing changes or modifications to the Agents Quality Assurance evaluation process.
- Provide management with timely reports documenting findings from the process audits that identify trends or opportunities for improvement.
- Assist the Operations team in employing innovative methods and give feedback to improve the overall customer experience
- Ensure that training needs are created and shared with Training team
- Participate in training and development of individuals when required
- Make recommendations to minimize/ eliminate errors in the process.
- Accurately completing approx. 500- 600 audits each month.
- Accurately reporting defects to the business units tracking the actions taken by the business unit
**Qualification & Criteria**:
- Minimum Graduation
- Minimum 1 - 2 years as QA - Call Auditing
- Excellent communication skills
- Excellent interpersonal skills
**Role**:Call Quality Analyst**
**Industry Type**:Finance & Consulting**
**Department**:Quality Assurance** **Call Audit**
**Employment Type: Full Time, Permanent**
**Role Category: Business Process Quality**
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Call Auditing: 1 year (preferred)
- tele sales: 1 year (preferred)
**Speak with the employer**
+91 8109388332
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