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Hospital Front Desk Administrator

1 month ago

Hubli, India Chaitanya HR Consultancy Full time

**As a Hospital Front Desk Administrator, you will be responsible for managing the front desk operations to ensure a smooth and efficient workflow within the hospital. Your role will be crucial in providing excellent customer service to patients, visitors, and other stakeholders.

**Key Responsibilities**:

- ** Reception and Registration**:

- Greet and assist patients and visitors at the front desk.
- Register patients by collecting necessary information and ensuring accuracy in records.
- Provide necessary forms and explain the registration process.
- ** Appointment Scheduling**:

- Schedule patient appointments and maintain the appointment calendar.
- Coordinate with different departments to ensure timely and efficient scheduling.
- Confirm appointments and send reminders to patients.
- ** Patient Information Management**:

- Maintain accurate and up-to-date patient records.
- Handle patient inquiries and provide information about hospital services.
- Ensure patient confidentiality and adhere to privacy regulations.
- ** Billing and Payment Processing**:

- Collect and process co-payments and other fees.
- Verify insurance information and assist in billing queries.
- Coordinate with the billing department for any financial matters.
- ** Communication and Coordination**:

- Serve as a liaison between patients, doctors, and other hospital staff.
- Relay important messages and updates to the appropriate parties.
- Maintain effective communication channels within the front desk team.
- ** Problem Resolution**:

- Address and resolve patient concerns or complaints in a professional manner.
- Escalate issues to the appropriate department when necessary.

**Key Skills**:

- ** Customer Service**:

- Excellent interpersonal and communication skills.
- Ability to handle patients and visitors with empathy and professionalism.
- ** Organizational Skills**:

- Strong organizational and multitasking abilities.
- Attention to detail in maintaining accurate records and schedules.
- ** Technical Proficiency**:

- Familiarity with computer systems and electronic health records (EHR) software.
- Basic knowledge of billing and payment processing systems.
- ** Teamwork**:

- Ability to work collaboratively with other front desk staff and hospital departments.
- Flexibility to adapt to changing work schedules and priorities.
- ** Problem Solving**:

- Quick thinking and effective problem-solving skills.
- Ability to handle stressful situations with composure.
- ** Medical Terminology**:

- Basic understanding of medical terminology and healthcare processes.

**More Information**:
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**Salary Offer** 15000/

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**Address** Hubli, Karnataka***

**Min. Experience** 1***

**Annual Pay Package** 180000/

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**Qualification** Any Graduate**How to Apply**: