International Customer Service
3 weeks ago
Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹14,957.40 - ₹35,406.13 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Joining bonus
- Overtime pay
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
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