Customer Service Officer

2 months ago


Noida, India ixamBee Full time

**ixamBee hiring on behalf of iEnergiser**

**About us**:
A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content Development Services, helping you to reap increased profits through cost-effective, value-rich customer contacts and transformation solutions.

Job Description for a Customer Support Role - International Process

**Process Name - Urban Company**

**Responsibilities**
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support,
- Establishing a positive rapport with all clients and customers via phone.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Requirements**:

- Graduate/Undergraduate with 6 months voice experience
- Experience - International (preferred) and National
- Decent to Excellent communication skills.

**Shift Timings - 6 days working - Male - 6 am - 12 am (any 9 (nine) hours shift)**

**Female - 6 am - 8 pm (any 9 (nine) hours shift)**

**Job Location : Noida - A - 37, Gate No - 01, Sector - 60, Noida - 201301**

**Job Type: Full Time**

**Remuneration: 3 - 4.80 Lakhs (CTC)**

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹480,000.00 per year

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9811186848

Expected Start Date: 27/02/2024



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