Operations Client Service, Associate 2

3 weeks ago

Hyderabad, India State Street Full time

**Business Line : Global Services**

**Work Location : Hyderabad**

**Process Name : BOaT USIS**

**Position: Senior Associate 2**

**Shifts (in IST) : Rotational**

**State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With $33.99 trillion in assets under custody and administration and $2.81 trillion* in assets under management as of September 30, 2018, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. For more information, visit State**
- This figure is presented as of September 30, 2018 and includes approximately $28 billion of assets with respect to SPDR products for which State Street Global Advisors Funds Distributors, LLC (SSGA FD) acts solely as the marketing agent. SSGA FD and State Street Global Advisors are affiliated.

**About Business Line**

**About Process**

The Business Onboarding and Transitions team (“BOaT”) is seeking a talented, detail-oriented individual to join a growing team dedicated to the support and onboarding of new accounts within Global Operations. This Associate position will be integral to the successful completion of Account Platform and System Setup as well as fostering key relationships with our internal and external customer base. The core responsibilities of the position will include:
**Key Responsibilities/Skills & Knowledge/ Qualification**
- A college degree (Bachelors’ degree or equivalent)
- Familiarity with Microsoft Access, excel and power point is a plus.
- Excellent communications skills with confidence to interact with multiple levels of management.
- Desire and ability to provide superior customer service to both internal and external customers.
- Flexible to work in night shifts.
- skills: ability to work effectively with team to enhance team efficiency and quality outcomes.
- Must have percentage of quality min of 99%.
- Resolve issues and prioritize actions in the absence of the managers.
- Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
- Ability to communicate confidently, efficiently and clearly in both written and verbal forms

**Primary Skills (Must Have)**
- Strong communication, interpersonal, organizational, and time management skills
- Ability to perform effectively to strict deadlines
- Should be flexible with shifts (including night shifts)

**About State Street Corporation**:

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