Service Desk Associate 2

4 weeks ago


Nanakramguda Hyderabad Telangana, India Bell Techlogix India Pvt. Ltd. Full time

**Job Title**: Service Desk Associate 2 (Level 1 Service Desk Associate) As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include:

- **Incident Resolution**: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk team.
- **Troubleshooting**: Diagnosing and troubleshooting hardware and software issues, both remotely and in-person, to ensure timely issue resolution.
- **Escalation**: Escalating complex technical issues to Level 2 support or relevant teams when necessary, while maintaining ownership of the incident.
- **Documentation**: Documenting all incident details, including steps taken to resolve the issue, in a knowledge base for future reference.
- **Adherence to SLAs**: Meeting or exceeding service level agreements (SLAs) for incident response and resolution times.

**Qualifications**:

- Bachelor's degree in Computer Science or a related field.
- Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) is a plus.
- Previous experience in a Level 1 Service Desk role or similar IT support position.
- Proficiency in troubleshooting Windows and/or Mac operating systems.
- Strong verbal and written communication skills and a customer-oriented mindset.
- Ability to work under pressure and meet deadlines.

Pay: Up to ₹600,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Provident Fund

Shift:

- Rotational shift

Ability to commute/relocate:

- Nanakramguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Would you be willing to work from our office location (Nanakramguda, Hyderabad) ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Level 1 Service Desk: 1 year (required)
- Voice IT Support: 1 year (required)

Work Location: In person

Expected Start Date: 06/05/2024



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