Process Trainer- Travel
1 week ago
**Job Title**: Trainer
- Travel Process
**Location**: Udyog Vihar Phase 4, Gurgaon
**Job Type**: Full-Time / Permanent (UK Shift)
**Job Overview**:
**Key Responsibilities**:
- **Training Delivery**:
- Conduct training sessions on travel processes, including booking systems, travel policies, procedures, and customer service expectations.
- Deliver engaging, clear, and effective training to new hires, as well as ongoing training for current employees.
- Tailor training content based on learner needs, ensuring a blend of theoretical knowledge and practical skills.
- **Training Materials Development**:
- Develop, update, and maintain training materials, including manuals, presentations, e-learning modules, and other resources.
- Ensure training materials are up-to-date with the latest industry trends, compliance regulations, and internal policies.
- **Process Knowledge**:
- Stay up to date on changes in travel regulations, booking systems, and travel-related policies.
- Provide clear explanations and demonstrations on travel processes, such as booking procedures, travel documentation, insurance policies, and customer handling.
- **Training Administration**:
- Organize and schedule training sessions, track attendance, and manage training records.
- Assess training effectiveness through feedback, quizzes, and performance reviews to ensure learners have absorbed key concepts.
- **Customer Service Excellence**:
- Promote and ensure a customer-centric approach in all training sessions, emphasizing how UK travel processes impact customer satisfaction and service delivery.
**Skills & Qualifications**:
- **Experience**:
- Previous experience in training or customer service within the travel industry, with specific knowledge of travel processes (such as booking systems, flights/ bookings, etc.).
- **Knowledge**:
- Strong understanding of travel regulations, travel systems, and industry standards.
- Familiarity with tools and platforms used in the travel sector (e.g., GDS systems, travel management software).
- **Skills**:
- Excellent communication skills, both verbal and written.
- Strong presentation and facilitation skills.
- Ability to explain complex travel processes in simple, understandable terms.
- Organizational skills with the ability to manage multiple training sessions and learners at once.
*If your profile matches the details mentioned above, please share your updated resume at 7007593500/9773952126 for shortlisting your profile if you belong to the travel domain only.
**Job Types**: Full-time, Permanent
Pay: ₹35,000.00 - ₹55,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Diploma (preferred)
**Experience**:
- Teaching: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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