Admin Assistant and Customer Support
6 months ago
Join Our Team at Varanchi
We are excited to offer an opportunity to be part of our vibrant and rapidly growing startup.
**Responsibilities**:
- **Customer Support**: Handle customer inquiries and resolve issues efficiently through various channels, including WhatsApp, Instagram messages, and comments. This involves logging in three times a day for brief, scheduled check-ins of 10-20 minutes each, totaling 1-2 hours daily.
- **Script Writing**: Utilize provided templates and tables of contents to generate initial drafts using AI tools, then edit and improve these drafts to produce high-quality scripts specifically for Instagram Reels. Script editing tasks are required only 5 days a week.
- **Collaboration**: Work closely with the marketing and content teams to ensure scripts align with our brand voice and goals.
- **Feedback Management**: Collect and analyze customer feedback to continuously improve our support and communication strategies.
- **Documentation**: Maintain detailed records of customer interactions and script iterations for future reference and training purposes.
Work Hours:
- Customer support tasks require logging in three times a day for brief check-ins, totaling 1-2 hours daily, seven days a week.
- Script writing and editing responsibilities are required 5 days a week, with flexible scheduling.
Company Culture:
- Immerse yourself in a fun and energetic environment where creativity thrives. Our team is young and passionate, offering excellent growth opportunities for all.
**Experience**:
- We're looking for someone with at least a year of experience in any writing field in English.
Skills and Qualifications:
- Ability to write clear, engaging, and persuasive scripts.
- Customer-oriented mindset with problem-solving abilities.
- Knowledge about sarees or a willingness to learn.
- A relevant degree such as a Master’s in English or related literatures is preferred.
**Benefits**:
- Competitive salary and benefits package.
- Remote work with no office attendance required.
- Flexibility in time management.
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: Remote
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