Customer Support

3 months ago


Gurugram Haryana, India WonderLab Full time

**Customer Support and Business Development**

About WonderLab

WonderLab is a venture for children to experience science in a fun and involved manner. Our objective is to help children build a scientific approach that allows them to ask the right set of questions based on logic. We want to inculcate in them, a sense of wonder about how the world works. We dazzle them with mind-blowing experiments such as frozen flowers and giant bubbles leaving them amazed and wanting to learn more. We do this through various platforms by engaging with the parents, teachers, schools, and the kids themselves. Through our workshops and events, we give children and adults a chance to witness just how much fun science can be.

**About the job**

A. Customer & Sales Support:
1. Sales of Products and Services
2. All Client communication
3. Seamless execution in partnership with operations and content team
4. Tracking Payments
5. Presence on desired platforms - e.g. getting products listed on amazon/ getting services listed on bookmyshow
6. Client Database Management
7. Business Development - Corporate and B2C for events and workshops

B. WonderLab Parent, School & Corporate Enquiries: Manage end to end life cycle of leads.
1. Answer all queries, turning those into paying customers.
2. Connect on an annual basis to increase repeat clientele.
3. Travel to events to understand client requirements and determine future trends.

C. Lead conversion:
1. Timely calling to the queries generated through online marketing campaigns.
2. Respond to the mails & messages received.
3. Work on the online ad campaigns.

1. are available for the work from office at our Gurgaon Office.

2. can start the work from office job immediately

3. have relevant skills and interests
- Women wanting to start/restart their career can also apply.

**Other requirements**

1. Excellent communication & interpersonal skills

2. Science background preferred

3. Sales & marketing experience preferred

4. Digital marketing

5. Business development

6. A graduate in a similar domain

7. Should be tech-friendly

8. Should know how to use CRM

**Skill(s) required**
- CRM
- Digital Marketing
- Effective Communication
- English Proficiency (Spoken)
- MS-Excel
- Sales
- Sales pitch

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Application Question(s):

- Are you from a Science background?
- How old are you?
- Have you done business development/sales in past? Please share details.
- Have you worked on sales CRM previously?

**Experience**:

- Business development: 1 year (required)

Work Location: In person



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