![WTW](https://media.trabajo.org/img/noimg.jpg)
Global Certificate Center- Bsts
2 months ago
Global Certificate Center
- BSTS *
- Thane, IN
November 07, 2023
Role : BSTS - GCC
Location: Vikhroli
Shift: 6.30pm, 8.30 pm 10.30 pm on a rotational basis.
This IJP is open for employess working in our Mumbai Offices.
**People management/ development**:
- Adhere to the Operations Engagement Framework.
- Performance Management - Support objective setting for direct reports and review them mid-year for any changes
- Effective Communicate regularly with team members via Monthly reviews and team meetings
- Manage and delegate work fairly and effectively within the team
- Mentoring, OJT, coaching for new/junior team colleagues
- Identify and develop leadership qualities in individuals and groom them for the next level
- Responsible for managing team engagement and retention
- Monthly nominations for SPOT award, R&R and recognition people through various Monetary/Non-Monetary channels
- Tracking monthly progress of the new joiners along with mentors.
- Recognize high performers and engage them with right opportunity.
- Identify performance issues and work closely with HR to resolve Performance Improvement Plan
- Conduct interviews for hiring of talent
- Identifying development needs for both individuals and the team as a whole.
- Works with L&OD to optimize training and development opportunities
- Effective Engagement and Retention of his/her team
**KPI Management**
- Deliver/ Manage KPI’s and metrics in line with the prescribed targets and provide updates on progress to Manager. Analyze performance, identify trends and make recommendations to improve team performance.
- Meet with key stakeholders to discuss metric performance and issues
**Capacity Management**
Regular capacity review (using FTE calculation) of the team, to ensure equal work distribution and tracking overtime. Manage resources efficiently through peaks and troughs in the business cycle. Develop resource plans and plans for contingencies
**Manage Escalations**
- Manage escalations on daily basis. Ensure agreed escalation procedures are adhered to by the team.
**Technical Process Management**
- Ensure team adherence to various compliance mandates.
**Operations Management/Operational Effectiveness**
- Drive OPEX principles. Facilitate best practice sharing
- Conduct huddles with the team
- Ensure visual display board is updated and in line with prescribed guidelines.
- Proactively support key initiatives that have been delivered to implement change.
**Adhoc Tasks**
- Complete ad-hoc tasks as directed by Manager/Operations Manager.
**Relationship management**
- Participate and contribute in meetings with Sr. Leadership, Management and Cross Business Unit (Weekly/Monthly/Quarterly/Adhoc calls).
- Ensure ongoing, sustainable and dynamic relationships with stakeholders and Client Management Team to manage their expectations.
**Data Management**
Data collation as required e.g. MI reviews/HR/IT
Competencies
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Adapting to Change
- Developing Talent
- Managing Stakeholders
Other Skills
- Impactful Communication
- Interpersonal Skills
- MS office/Presentation skills
- Excel Basic
- Logical Thinking
- Business Acumen
Graduation (we do not consider gap in educationn)
We have other current jobs related to this field that you can find below
-
Trainee- Global Certificate Center
2 months ago
Thane, India WTW Full timeDeliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery - expectations as per business requirement - Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies - Active...
-
Global Certificate Center
2 weeks ago
thane, India WTW Full timeRole Description and responsibility • Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement • Being apt in managing time sensitive work with high level of eye for detail and in collaboration with...
-
Global Certificate Center
2 weeks ago
Thane, India WTW Full timeRole Description and responsibility - Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement - Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues...
-
Trainee- Global Certificate Center
1 week ago
Thane, India WTW Full timeDeliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery - expectations as per business requirement - Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies - Active...
-
Center Coordinator
4 days ago
Thane, India VIDYA Full timeo Achieve student mobilization and enrolment targets in alignment with program guidelines. - Lead student registration, batch allocation, counselling, and mentoring. - Instruct courses in MS Office, Advanced Excel, Tally, Digital Marketing and other skills which are planned for the DEP program. - Evaluate and grade student work, maintain attendance records...
-
Executive - Contact Center
4 weeks ago
Thane, India Bayleaf hr solutions Full timeUrgent Opening for **Executive - Contact Center** **Location-Thane.** **Roles & Responsibility** - Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target) - Utilize available knowledge resources and systems to educate the callers and resolve their concerns. - Accurately document...
-
Manager - Security Operations Center
2 months ago
thane, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification : - (CompTIA Security+, ECEH, Cybersecurity...
-
Manager - Security Operations Center
1 week ago
thane, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification : - (CompTIA Security+, ECEH, Cybersecurity...
-
Manager - Security Operations Center
3 weeks ago
Thane, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification :- (CompTIA Security+, ECEH,...
-
Manager - Security Operations Center
2 months ago
Thane, Maharashtra, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification :- (CompTIA Security+, ECEH, Cybersecurity...
-
Manager - Security Operations Center
3 weeks ago
Thane, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification : - (CompTIA Security+, ECEH,...
-
Manager - Security Operations Center
2 months ago
Thane, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification :- (CompTIA Security+, ECEH,...
-
Manager - Security Operations Center
2 months ago
Thane, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification : - (CompTIA Security+, ECEH,...
-
Manager - Security Operations Center
3 weeks ago
Thane, Maharashtra, India Information technology Full timeNote : Candidates ready to relocate to Mumbai (Thane) only Apply.Technical Skill (Necessary) : - Bachelor's or master's degree in computer science, IT, Cyber, Electronics, or related technical degree.- Programming/scripting (Python or PowerShell) Certifications - (Must Have) : Min One Security Certification :- (CompTIA Security+, ECEH, Cybersecurity...
-
Excecutive Contact Center
2 months ago
Thane, India Bayleaf HR Solutions Private Limited Full time**Position Responsibilities** - Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target) - Utilize available knowledge resources and systems to educate the callers and resolve their concerns. - Accurately document the interactions and ensuring fulfilment of any follow-up...
-
Immediate Hiring for Medical Officer
2 weeks ago
Thane, India Global Placement & Career Guidance Center Full time**Thane, Boisar, Dist Palghar** Immediate Hiring for Medical Officer - Experience- 2 - 5 Years- Salary- 8 Lac To 10 Lac P.A.- Industry- Health Care / Pharmaceuticals / Medical- Qualification- MBBS- Key SkillsMedical Officer **About Company** - Company Name**Client of Global Placement Nashik** - About Company- Recruitment Agency- Contact Person- Prakash...
-
Security Officers
3 weeks ago
Thane, India Taurus Hard Soft Solutions Pvt Ltd Full timeMandatory : Good Communication in English ( VERBAL / ORAL ) The individual will: ii. Support all the local events, security incident resolution, identify potential security threats at respective locations and communicate the same to the respective security team. iii. Coordinate with the Global Security Command Centre (GSCC) for exchange of any incident...
-
Buyer- Global Operations
6 days ago
Thane, India PerkinElmer Full time**Responsibilities include (but are not limited to)**: - Review purchase requisitions and ERP output for appropriate information and approvals. - Procure production items such as raw materials, equipment, tools, fabricated parts, supplies and miscellaneous items for the PerkinElmer Hopkinton site. - Confer with suppliers to obtain product or service...
-
Office Assistant
3 weeks ago
Thane, India Urogulf Global Services Pvt Ltd Full timeUrogulf Global Services Private Limited, global leaders in certificate attestation, authentication and verification services are urgently hiring Office Assistants for our Mumbai Branch. - Good Communication Skills - Customer Handling Skills - Basic Computer Knowledge - Ability to retain good relationship with existing customers - Ability to communicate...
-
Buyer: Global Operations
4 weeks ago
thane, India Precision Hire Solution Full timeTake Your Hiring to the Next Level The Company PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a...