Customer Service Executive
3 weeks ago
1. Handling Website orders, providing quotation to customer & ensuring smooth transaction, answering their queries etc
2. Handling some key client orders which are not through website
3. customer Queries & business leads handling on Just dial, Google, India Mart and other such platform
4. Handling blackened panel of website, making changes if necessary & coordinating with developers for any feedback or service-related issue
5. Speaking with customers at shop, understanding their requirement & handle accordingly
6. Preparing database of key customers & do the follow up on the same
7. Sales analysis of key customers & discuss with them about new product development & samples
8. Planning, generating & analysing sales & prospective customer reports
9. Helping in data collection for you tube videos content and other research projects
10. Handling social media content, this is of prime importance
Salary will be 25k/month, revised after a year (financial year), 100% bonus applicable only if 1 year has been completed or else it will be adjusted accordingly
Graduate with English speaking is must as we have many customers who are not comfortable in Hindi & Marathi
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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