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Customer Relationship Officer
3 weeks ago
Job Title: Customer Relationship Officer
Department: Marketing
CTC: Up to 6 PLA
Reporting to: Director of Marketing
Job Overview:
Key Responsibilities:
- Lead and manage a team of customer relationship managers and their downline team.
- Develop and implement customer support policies and procedures to enhance the customer experience and ensure customer satisfaction.
- Collaborate with the Vice President of Marketing to develop and execute commercial goals and strategies.
- Analyse customer feedback and develop strategies to improve customer retention and loyalty.
- Develop and maintain relationships with key customers to ensure their needs are met and exceeded.
- Work with the marketing team to develop targeted marketing campaigns to attract and retain customers.
- Stay up to date with industry trends and market conditions to make informed decisions.
- Develop and
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Hingna, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Current CTC? What do you expect?
- Do you have international clients exposure?
- Is your English communication very fluent?
**Education**:
- Master's (preferred)
**Experience**:
- total work: 8 years (preferred)
- Customer service: 6 years (preferred)
**Language**:
- English (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
**Speak with the employer**
+91 9175279131
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