Business Process Improvement

3 weeks ago

Pune, India NielsenIQ Full time

Company Description

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

**Job Description**:
**NielsenIQ** is looking for this leadership profile for its Global Finance Shared Services Centre hub. The leader should have familiarity of BPI/ LEAN process and possess strong finance acumen. The role entails scanning through end-to-end processes to suggest improvements for productivity, quality, efficiency, and speed; and eliminate redundant process/ steps. They shall instill a culture of Continuous Improvement within the DNA of **NielsenIQ** Finance and SSCs - leveraging Lean and other BPI concepts to help Eliminate, Simplify, Standardize and ultimately Automate (ESSA) our Finance processes.

The main processes will initially be the typical GBS Finance and Accounting processes of Record to Report (R2R); Order to Cash (O2C); and Procure to Pay (P2P) - but as we expand our portfolio, we will be looking to have additional Controllership, FP&A and Analytics type activities moving into the GBS model as we evolve our maturity.

This role will be a key and core foundational element of our enhanced Finance Shared Services operating model, and a critical member of our SSC leadership team.
- Evaluate existing business processes, breaking it down into tasks and activities:

- Analyze and Identify gaps in the process flows, hand overs and drive convergence of processes and platform/ tools.
- Identify and implement solutions that translate into standardization while balancing BAU needs of internal and external customers
- Articulate BPI tools/ methods and tech innovations/ automation to improve critical factors viz. quality, efficiency & speed
- Ensuring our processes are designed to operate within legal and compliance guardrails.
- Work with metrics and data to identify continuous process improvement opportunities, carry out data-driven analysis and innovate to build process improvement scenarios.
- Coordinate with internal stakeholders to align on BPI strategies and goals; Cooperate with Enablement, Process Owners, and Finance Service Delivery Operations leaders to ensure high-quality deliverables
- Project Management for improvement projects
- Set up and drive process health check mechanisms
- Monitor process improvement progress and make necessary adjustments and be accountable for achieving desired objectives/ goals.
- Perform and record analyses and learnings, process tweaks for future references and decision-making; Ensure process improvement documentation (reports and plans) is always relevant, accurate, complete and in time
- Gauge potential risks or cracks in the process; come up with mitigation plan and align with the functional teams on managing (potential) crisis.
- With the help of tech team, build a control tower dashboard,; enhanced service delivery reporting and governance; and ultimately real time Daily SLA monitoring where appropriate
- Instill a Culture of Continuous Improvement across the Global Shared Services organization
- Ensure ideation funnels across all towers and workstreams are constantly being populated for project selection
- Drive training, certification and adoption in areas such as White Belt 6SL training across the entire SSC organization
- Ensure the capability is cascaded to relevant teams and leaders to be able to drive their own Kaizens and Value Stream Mapping activities for their functions
- Embrace Automation and Robotics Process Automation (RPA)
- and work closely with the EIT team and RPA business leader to accelerate the RPA program across Finance SSCs as part of the CI Mindset and Culture

Whilst the goal will be based in Pune, our idea is that we would hope that this BPI leader can work across all 4 of our main Finance SSC sites in Pune (India); Bucharest (Romania); Bogota (Colombia); and Guangzhou (China), to be able to drive improvement and business outcomes.

The leader will report directly to the Global Shared Services General Manager, working very closely with the Global Finance Transformation lead for Shared Services.

**Qualifications**:
**A LITTLE BIT ABOUT YOU**

Process Improvement Leader is a specialist who drives business process improvement. She/ He will be responsible to evaluate existing processes, analyze implemented changes, and recommend adjustments to workflows, schedules, and other processes. A thinker, collaborator, and achiever are the persona of this profile.

**Qualifications**
- 8+ years of experience out of which minimum 3 years of experience in setting up tech innovation driven business process improvement
- Ability to drive consensus across a variety of stakeholders at different levels and from different backgrounds (markets and

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