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Security Dispatcher

2 months ago

Delhi Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

**Job Description/Security Dispatcher**

**Job Summary**

**Responsibilities and Duties**
- Call filed employees/clients (based in the US) to perform security checks.
- Answers incoming calls regarding issues, service questions, and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update information in the service database/report during and after each call.
- Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
- Establish and manage communication with corporate, Clients, staff, and management.
- Organize and prioritize office tasks to fulfill all administrative requirements.
- Coordinate meetings with the US team.
- Participate as needed in special department projects.

**Qualifications and skills**
- Graduation or Equivalent
- Prior customer service experience is a plus.
- Time management
- Collaboration skills
- Problem-Solving/ Analysis
- Personal effectiveness/credibility
- Excellent communication and interpersonal skills
- Technical capacity; Good knowledge of MS Office & Google products.

**Benefits**

All benefits will be mentioned in the Offer letter.

**Job type**: Full-time

**Job Types**: Full-time, Permanent

**Salary**: ₹22,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental pay types:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- New Delhi, Delhi (required)

Ability to Relocate:

- New Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

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