2nd Level Operations

6 days ago


Kolkata West Bengal, India Ericsson Full time

**About this opportunity**:
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support than the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

**What you will do**:

- Bachelor level, in engineering (IT, Telecom)
- Understanding of service provider networks, internet network architecture and routing products.
- Good know-how of Ericsson BSS products.
- Network Architecture
- Signaling Protocols
- Traffic Dimensioning
- Performance & Characteristics of IN Network Nodes
- End-to-End Performance Audit & Optimization
- Planning/ Design of IN Networks
- Network Security
- IP Networking

**You will bring**:

- Excellent communication skills in English;
- Ability to interact with customers/internal stakeholders and provide technical solutions.
- Ability to work under pressure related to scale of business impact;
- Ability to provide rapid root-cause analysis for various customer IP related issues.
- Knowledge sharing and collaboration skills
- Presentation & Communication Skills;
- We will value your competences
- You will work in a dynamic company along with the most resourceful people in the industry
- You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
- You will have access to the latest technology and support to showcase your bright ideas
- You will enjoy Ericsson’s ways of working that value the importance of work life balance
- Work from home and flexible work schedule
- Benefits package: including premium healthcare & gym subscriptions
- You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : West Bengal : Kolkata
Req ID: 736676



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