Customer Service Assistant

5 days ago


Guwahati, India Talen Hire Full time

As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients. You will handle customer inquiries, complaints, and requests efficiently and professionally, ensuring customer satisfaction and retention. Your primary goal will be to assist customers in a timely and courteous manner, demonstrating empathy and understanding in all interactions.

**Key Responsibilities**:
Identify and assess customer needs, understanding their concerns and resolving issues to their satisfaction.

Provide accurate and up-to-date information about products, services, and company policies.

Assist customers with placing orders, processing returns, and handling billing inquiries.

Escalate complex issues to the appropriate department or senior staff for resolution when necessary.

Maintain detailed records of customer interactions, transactions, and feedback in the customer relationship management (CRM) system.

Proactively follow up with customers to ensure their issues are resolved and satisfaction is achieved.

Handle customer complaints with tact and empathy, turning negative experiences into positive ones.

Collaborate with other team members to ensure a seamless and consistent customer experience.

Stay up-to-date with product knowledge, promotions, and company updates to provide accurate information to customers.

Identify opportunities for process improvements and contribute to the enhancement of customer service procedures.

**Salary**: ₹12,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Guwahati, Assam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)



  • Guwahati, India Talen Hire Full time

    As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients. You will handle customer inquiries, complaints, and requests efficiently and professionally, ensuring customer satisfaction and retention. Your primary goal will be to assist customers in a timely and courteous manner, demonstrating empathy and...


  • Guwahati, Assam, India ATHENA MOTORS PVT Full time

    Customer care executives are responsible for helping companies build and maintain relationships with their clients and customers. Relationship-building skills allow them to better connect with others, communicate effectively and ensure that customers' needs are met.Salary: ₹8, ₹10,000.00 per monthBenefits: Health insuranceSchedule: Day shiftSupplemental...


  • Guwahati, India TATA SIA Airlines Limited Full time

    **Job Overview**: To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning. **Key...


  • Guwahati, India D Core Full time

    Job Location - Guwahati. **Responsibilities**: Troubleshoot problems and see them through to resolution. Escalate unresolved issues to the appropriate internal teams. Collect prompt and accurate feedback from customers. Knowledge of MS Office including Power Point, MS Excel, MS Office **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day...


  • Guwahati, Assam, India TATA SIA Airlines Limited Full time

    Job Overview:To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.Key...


  • Guwahati, India Philips service center Full time

    Need a dedicated person and should have convincing skill so that he or she can call the customer for servicing. **Salary**: ₹8,000.00 - ₹9,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Guwahati - 781008, Assam: Reliably commute or planning to relocate before starting work...


  • Guwahati, Assam, India Philips service center Full time

    Need a dedicated person and should have convincing skill so that he or she can call the customer for servicing.Salary: ₹8, ₹9,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance bonusAbility to commute/relocate: Guwahati , Assam: Reliably commute or planning to relocate before starting work (required)Education: Bachelor's...


  • Bhangagarh, Guwahati, Assam, India D Core Full time

    Greeting and directing customers Providing accurate information products. Answering customers’ questions about specific products/services Stay up-to-date with new products/services **Salary**: From ₹13,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus **Speak with the...


  • Guwahati, India TVS service center Full time

    Depending on the performance he/she will be given incentive based on the target. **Salary**: ₹8,000.00 - ₹9,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Guwahati, Assam: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...


  • Guwahati, India TVS service center Full time

    Depending on the performance he/she will be given incentive based on the target. **Salary**: ₹8,000.00 - ₹9,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Guwahati, Assam: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...


  • Guwahati, India Indigo Airlines Full time

    **Position**: - Officer - Customer Service/ Ramp/ Security **Job Location **- Guwahati **Mandatory Documents required during interview. (Both Original & Photocopy)** **1. CV** **2. PAN Card** **3. Adhaar Card ( with Address)** **4. Passport ( with Address)** **5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further...


  • Guwahati, India Maa Tripureswari Agency Full time

    **Designation - Customer Service Executive** - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints - Open new customer accounts - Attract customers by promoting the company positively, answering...


  • Guwahati, Assam, India TVS service center Full time

    Depending on the performance he/she will be given incentive based on the target.Salary: ₹8, ₹9,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance bonusAbility to commute/relocate: Guwahati, Assam: Reliably commute or planning to relocate before starting work (required)Education: Higher Secondary(12th Pass) (preferred)Experience:...


  • Beltola, Guwahati, Assam, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Job Location: Kolkata Qualification: 10+2 or above Languages: Assamese Pay: ₹10,806.05 - ₹31,220.95 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year...


  • Ulubari, Guwahati, Assam, India East Wind IT Solutions Pvt Ltd Full time

    **Location**: Ulubari **Job Type**: Full-Time **Department**: Customer Service **Reports To**: Customer Service Team Leader Job Overview Key Responsibilities - **Respond to Inquiries**: - Provide accurate information regarding products and services - **Education**: - Bachelor’s degree. **Experience**: - Previous experience in customer service,...


  • Guwahati, India Mahesh Motors Pvt. Ltd Full time

    **Note: - ** Accommodation not provided by Company. **Salary**: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Guwahati, Assam: Reliably commute or planning to relocate...


  • Guwahati, Assam, India Muthoot FincorpLtd Full time

    Urgently hiring for Customer Service Executive post in Guwahati location.Fixed timing.Salary: From ₹12,000.00 per monthAbility to commute/relocate: Guwahati, Assam: Reliably commute or planning to relocate before starting work (preferred)Education: Bachelor's (required)


  • Guwahati, India WINGSIND SERVICES PVT.LTD Full time

    Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Contacting customers to give them accurate feedback on the progress of their inquiries. -...


  • Guwahati, India WINGSIND SERVICES PVT.LTD Full time

    Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Contacting customers to give them accurate feedback on the progress of their inquiries. -...


  • Guwahati, India Talen Hire Full time

    The Customer Support Associate plays a crucial role in providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This position requires effective communication skills, problem-solving abilities, and a strong dedication to assisting customers with their needs. **Key Responsibilities**: Provide...