Executive - Operations (Service Coordination)

5 months ago


Andheri Mumbai Maharashtra, India EXFAQ SYSTEMS PVT LTD Full time

EXFAQ Systems Pvt. Ltd. a 13 year old Security Systems (System Integration) firm is looking for a Executive - Operations (Service Coordination) for its head office located in Andheri (W), Mumbai

Role:
1. Receive break down/service & maintenance calls

2. Understand from clients and end-users, to determine the nature of dysfunction in the equipment

3. Collect detailed information, perform thorough analysis and rely on experience and judgment to determine the most effective method of resolution.

4. Work in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolution

5. Register service calls in service register

6. Create and maintain service information in the company enterprise database

7. Align visits of Engineers to customers who will resolve all customer queries

8. Take closure feedback from customer

Timing

Monday to Saturday, 10:00 am to 6:00 pm

Salary

18-22 K pm

Essential Qualifications:
Graduate

EXFAQ Systems Pvt. Ltd.

Address:
B/2, 1st Floor, Jeevan Sangam,

Above State Bank of India,

Near Bhavan’s College, Off J.P. Road,

Andheri (W), Mumbai - 400058

**Salary**: ₹10,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- ready to work in mention salary
- Willing to travel in all over Mumbai
- Current resident location

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Andheri, Mumbai, Maharashtra (required)

Ability to Relocate:

- Andheri, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8655999666


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