Business Enhancement Unit-officer-operations

1 week ago

Mumbai, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Business Enhancement Unit-Officer-Operations & MIS (5_1702_100094)

**Office Location**: Kamala Mills (C Wing,11th Flr) Mumbai (Branch)

**Position description**:
**Publication of MISs on Regular Frequency**

The resource is responsible for ensuring the daily / weekly/ monthly reports are published to management.

Produce analysis and various subsets to drive the efficacy and efficiency of the channel.

Be able to produce the data when required for management presentation.

Create masters at product / region / role levels for data analysis.

To able to support with trends for review and channel strategy.

**Report Generation & data collation**

Be able to facilitate front end with data to drive the daily / weekly & monthly productivity.

Publish trends and analysis driving team to improve resource productivity.

Be able to consolidate and publish data from regions.

Co ordinate for the channels on various business requirements.

**Analytics & Maintenance of historic data.**

Be able to maintain data and documents for the channel.

Maintain reports & spreadsheets of historic data.

Maintain and publish Dashboards.

**Productivity Management**

Incumbent is responsible and be able to meet the business expectation on timelines.

The incumbent should be able to complete the activities assigned.

**Internal Stakeholder Query Management**

Incumbent should be able to understand the query raised, analyze and be able to provide a suitable justification.

Incumbent to front end and ensure complaints if any are resolved within TAT and satisfactory resolution.

**Primary Responsibilities**:

- The objective of the role of Officer OPS & MIS is to provide support on various functions of the channel management.
- To support and provide data on human resource management, management reporting on business achievements, productivity.
- Develop and publish reports on process controls, exceptions, to improve on the business efficiency and effectiveness.
- The incumbent is responsible query management and complaint resolution.
- The role demands high quality of communication skills, performance & business understanding by the incumbent

**Educational qualifications preferred**
- **Category**: Bachelor's Degree

**Required work experience**
- **Industry**: Exposure to direct sales role with expertise in Telesales and banking.
- **Years of experience**: 1 to 3

**Required Competencies**:
Minimum experience in years - 1+ years at supervisory level.

Able to work with junior and senior management alike

**Required Knowledge**:
Able to work with junior and senior management alike

**Required Skills**:
Interpersonal Skills.

Analytical Skills.

Team work.

Time Management.

Product and Regulatory Knowledge

Planning and Organizing Skills.

Knowledge of Competition & Current trends in financial Industry
**.**

Good people management skills

Good written and verbal communication

**Required abilities**
- **Other**:Major Stakeholders**(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

Channel Team

Product Team

Regional Sales Team

CEG

Central HR

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