Product Support Representative

1 month ago

Pune, India Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
- Assist in solving complex issues such as functional numerate and/or technical issues using Prophet
- Identify technical/IT issues
- Software licensing assistance
- Problem solving and assessment technical support to clients
- Recommend customer training or consulting support where required
- Reporting - Create and analyze service desk reports to identify problems and areas for improvement and quality control in line with internally agreed OLAs and client SLAs
- Monitoring tasks performed by team and providing feedback to team members to maintain and improve quality
- Shift Management, goal setting, following up with team members to ensure that goals and objectives are met

**What you bring: (2-7 Yrs)**Knowledge / Experience
- Windows troubleshooting, Basic concepts of Azure and AWS.
- Knowledge of MS SQL Server and other Databases
- Knowledge of IT environments, hardware and technology (servers, networks, virtualization and cloud)
- Basic understanding of firewalls, file server, file permission.
- Experience with Microsoft Desktop and Server technologies.
- Experience in leading or managing 24x7 Product/Application Support teams - preferred
- Familiarity with the fundamental principles of ITIL a plus - desirable

QualificationsBachelor’s Degree in Actuarial Science [honours or 2.1/high level degree] - or - one-year post-graduate actuarial experience and Master’s Degree or higher in technology related field, or other relevant field of study, or the equivalent in education and experiences
**What you bring**:

- Excellent oral and written communications skills
- Strong problem-solving and diagnostic skill skills
- Ability to work effectively with minimum supervision with a strong sense of ownership
- Customer service and team focus
- Working knowledge of diagnostic utilities (desirable)
- Ability to think laterally - suggest pragmatic solutions to functional/actuarial issues.
- Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development

**What we offer you**
- A modern, international work environment and a dedicated and motivated team
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- Time to support charities and give back in your community
- A fantastic range of benefits designed to help support your lifestyle and wellbeing
- Great workspaces with dedicated and motivated colleagues
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred

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