Product Expert, Services

2 months ago

Gurgaon, India Criteo Full time

**What You'll Do**:
The Product Expertise team works with various groups in the organization. We collaborate with the internal teams* who design and build our products, and our partner-facing** teams who strengthen our product suite offering. At the same time, we interface with client-facing teams** who leverage our product solutions to prepare, launch, optimize and maintain advertising campaigns. First, we build our expertise thanks to a close relationship with these internal and partner-facing teams. In turn, our mission is to enable client-facing teams to scale and adapt as our products evolve and their market adoption grows. We achieve this with learning programs and a knowledge-building cycle (documentation and level-2 support), influencing product improvements, and managing roll-out or decommissioning projects. Because our technology and solutions are diverse, product experts get to strengthen and expand their proficiency across technologies, commerce environments, marketing channels, creative and outcomes.
- Acquire and turn technical & functional product knowledge into documentation and training for our client-facing teams.
- Prepare processes and tools enabling the most appropriate use our assets and setup solutions.
- Manage the operational deployment of new products/features via actionable insights, processes, reports, and tools.
- Answer system or data-related product information requests and help troubleshoot and fix escalated issues.
- Coordinate efforts among internal teams, ensuring issue resolution, and providing ongoing communication across teams.
- Analyze recurring issues and look for long-lasting solutions (docs, processes, tooling) to maintain a lean escalation pipe.
- Drive technical and/or product data migrations and feature decommission projects with all relevant stakeholders.
- Provide relevant inputs into the product improvement roadmap with business cases gathered from the field.
- Help in the design of new features, test new development releases, and provide immediate feedback.
- Track product performance, both adoption rate and outcome for clients, and look for levers of improvements.

**Who You Are**:

- 2+ years of experience working in technology, consulting or in an operational capacity
- B.S. or M.S. in Computer Science, or equivalent degree or experience,
- Experience with analyzing, troubleshooting, and providing solutions for deep and complex technical issues,
- Excellent oral and written communication skills, and fluent in English.
- Ability to work autonomously and come up with new initiatives.
- Comfortable in an ambiguous, ever-changing environment.
- Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies.
- SQL for Hive / Presto, Vertica, MariaDB
- Scripting languages: Python, JavaScript / NodeJS
- REST APIs, with different authentication methods
- Reporting tools: Tableau, Power BI, Metabase
- Front-end (basic): HTML, AngularJS, Markdown language

**Who We Are**:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform. At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

**Why Join Us**:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

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