Associate Customer Support

1 month ago

Chinchwad Pune Maharashtra, India Krsnaa Diagnostics Ltd Full time

II. JOB PURPOSE

Responsible for solving queries in regard to services or products provided by company and collect desired information from clients and maintain healthy relationships.
III. KEY RESPONSIBILITIES
- Answering phones and explaining the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Maintaining the database of the customers on a regular basis.

Core Responsibilities
- Suggesting solutions based on customer’s needs and requirements.
- Complete daily call targets in a timely manner.
- Maintain customer data in CRM.
- Lead conversion.
- To write down important information provided by the customer and follow up with them on a regular basis.

**Job Requirement: -**
- Work in BPO / Call Center environment
- Rotational shifts & Weekly off
- Age Bracket - (18-35 Years)

IV. JOB REQUIREMENTS

**Minimum**
Graduation / 12th pass

**Qualifications**

**Experience** 2-5 Years

**Technical Skills** Computer Knowledge & Operating skills
- Typing Speed should be good min 25 WPM

**Behavioral Skills ** Communication skills.
- Patience

**Language Skills** English
- Hindi
- Marathi
- Other Languages (Tamil, Punjabi, Kannada, etc.)

Chinchwad, Pune
**Location**

**Salary**: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Chinchwad, Pune - 411019, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do You have Diagnostics experience?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- Hindi, Marathi or any other Languages (preferred)
- English (required)

Work Location: One location

**Speak with the employer**
+91 8482992925
Application Deadline: 31/05/2023
Expected Start Date: 19/05/2023

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