Customer Relationship Executive

4 days ago


Ratu Ranchi Jharkhand, India Mall of Ranchi Pvt Ltd Full time

**Key Roles & Responsibilities**:

- Providing help and advice to visiting customers in case any help they ask for
- Investigating and solving customers' problems
- Handling customer complaints or any crises, such as security issues or a customer being taken ill
- Make customers aware of non-accessibility of a fit-out unit
- Liaise with Security team in case of lost and found and communicate with customer.
- Work with marketing team to arrange Event
- Keeping accurate records of discussions or correspondence with customers
- Producing written information for customers, often involving use of computer packages/software;
- Writing reports analyzing the customer service that Mall provides
- Developing feedback or complaints procedures for customers to use.
- Get customer feedback and liaise with Customer care Manager for any remedial action.
- Perform all work as assigned by the Customer Care Manager as deemed necessary to maintain and operate the Mall at an optimum level.
- Coordinate and participate for any event being conducted in the mall premises while working closing with the marketing team.
- Attend VIP movements and special guest entries.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Work Location: In person

Application Deadline: 10/12/2024
Expected Start Date: 01/12/2024



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